Policies

SHIPPING

Most Canadian and US shipping is through Canada Post, USPS International with the exception of larger items. These heavier items will be sent via FED EX / UPS.

Most orders are shipped from British Columbia, Canada with the exception of our vintage rugs from Turkey

Domestic Canadian shipping costs are calculated on the price of your order:
$100 to $149 - $15.00
$150 to $199 - $17.50
$200 and up - $24.00

All prices are in Canadian Funds

Shipping for international orders will be calculated at checkout

Not all items listed are ready made, so please give us time to create your special piece. We strive to have all ready-made orders shipped within 2-5 business days. Weekend orders will be processed on Monday.

Custom orders are always welcome and generally take 1-2 weeks to ship.

If there is something particular you are looking for but don't see in shop, please contact us regarding special orders!

We are located in Canada and ship USPS international to the US, Great Britain and Australia. If you are outside of these countries, please contact us.

All shipping is sent with delivery confirmation and tracking for your convenience.

Any custom charges and import duties on international orders are the responsibility of the buyer. These fees are not covered by CLOTH & MAIN.

FORMS OF PAYMENT

CLOTH & MAIN has a secure checkout system that processes payments from most major credit card companies. We also accept PayPal.

TRADE DISCOUNTS / LARGE ORDERS

Please contact us and we would be happy to discuss.

SALES TAX

Sales tax is determined by province and state. Before you complete your purchase, you will be able to view the total amount owed based on your location.

EXCHANGE POLICIES

If for some reason, your purchase doesn't work out, we gladly accept exchanges within 14 days. Please email hello@clothandmain.com within 7 days of receipt for exchange authorization.

All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer.

We recommend all return packages be sent insured and with tracking as we cannot be held responsible for lost or damaged packages.

All items sent for an exchange must be unused and in exact condition as purchased.

Please allow 7-10 days for exchange to be processed.

Custom orders, gift cards and sale items are Final Sale.